Shipping & Delivery Policy
Order Processing
- All orders are processed within 1-2 business days of receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Rates & Delivery Estimates
- Shipping Fees: Shipping charges are calculated at checkout based on the delivery address, order size, and shipping method selected.
- Delivery Timeframes:
- Standard Shipping: Estimated delivery within 5 - 7 business days in Metro Areas. If the products are coming directly from the supplier the estimated delivery within 7-9 days.
Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays, public holidays, or regional area deliveries).
Delivery Locations
- We deliver Australia-wide, including rural and regional areas.
Delays and Issues
- We are not responsible for delays caused by third-party couriers or factors beyond our control (e.g., extreme weather, COVID disruptions).
- If your order is delayed beyond reasonable expectations, please contact your chosen Store or email our customer service team at admin@bargainboatbits.com.au
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective once published on our website.
Click & Collect
Some items such as Fire Extinguishers, cannot be shipped and can only be purchase as Click and Collect on the Bargain Boat Bits Website.
After placing a Click and Collect order through our website, the order will not be automatically accepted, nor is it automatically available for collection. Only after the allocated collection store has confirmed the stock is available for collection will the order be accepted, and collection be allowed. A ready to Collect email will be sent once these conditions are met.
Click and Collect is available from Bargain Boat Bits Member Stores. If your products are in stock, we aim to have your order ready as soon as possible. Click and Collect may be unavailable during major sales events and promotions. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. In the event of circumstances beyond our control, for example, extreme weather, a flood or fire, we shall not be liable for any delay or failure to make your order available for collection within the estimated timeframe. Collection from stores can only be done during store opening.
Click and Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be collected in your nominated store and then standard returns policy applies. Your Click and Collect order will be held at the nominated store for 14 days, if you cannot collect your order within this period, you must contact the store to arrange an extension. Your nominated store will also make every effort to contact you for further instructions. If your order is not collected within 14 days and no extension has been arranged, our customer care team will issue a refund using the same payment method. You will be notified after this has taken place. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the nominated Click and Collect store, you are required to supply a copy of your Click and Collect Ready to Collect email with your unique order number (printed or on your mobile device). You will require photo ID for the goods to be released.
If you are not personally available to collect the goods, you may appoint a representative, please contact your nominated collection store prior to collection to arrange this. The representative is required to supply a copy of your Click and Collect order confirmation email with your unique order number (printed or on their mobile device) and photo identification at the time of collection.
We reserve the right to change or discontinue the Click and Collect service at any time, without notice.
Returns Policy
In the event that goods are to be returned, because of either a warranty issue or are no longer required, please directly contact the Bargain Boats Bits member store from where the order was supplied to make arrangements for their return.